Return & Exchange Policy
At Oiki Lifestyle, we want every piece of apparel you order to fit beautifully. If you face any size issue or receive a defective/wrong item, we offer a hassle-free exchange and return process.
1. Instant Check Upon Delivery
We strongly encourage you to check your parcel in front of the delivery rider. If the product has any defect, damage, or does not match your order, you may return it immediately to the delivery rider without paying any extra charge.
2. 3-Day Size Exchange Window
If the size does not fit properly, you can request a size exchange within 3 days (72 hours) of receiving your parcel.
- The garment must be unused, unwashed, and unaltered.
- Original price tags, labels, and packaging must be intact.
- For size exchanges not caused by our error, standard courier return-and-reship delivery charges will apply.
3. Non-Returnable Items
- Discounted / clearance sale items (unless defective).
- Custom-tailored or altered garments.
- Items showing signs of wear, perfume, stains, or washing.
4. Refund Process
If a replacement size or product is out of stock for a defective or wrong delivery, a full refund will be processed via bKash, Nagad, or bank transfer within 5–7 working days.
Need an Exchange?
Email us at support@oiki.store with your Order ID and photos of the product tag.